Services and Fees

I’m Listening Counseling Services provides telehealth services. The following third-party services are used: SimplePractice for scheduling and billing, Headway for insurance billing, Zoom for Healthcare with safe and reliable video sessions, and Signal or Telegram for messaging. All of these services are secure and HIPAA compliant. Please note, emailing is not a secure form of communication; however you may agree to email communication understanding I will not be held responsible for possible sensitive information within the message(s).

For services, you will need an account with Simple Practice, Zoom, and Signal or Telegram (all are free services), and internet or data access. If your insurance is accepted, you will need an account with Headway.

Clients are responsible for payment of services. If insurance denies, or there are issues with insurance payout/therapist’s inability to bill, the client will be held responsible for full payment of services provided. Clients will be required to enter a form of payment in both SimplePractice and Headway (if insurance is being used). 

Services may be denied due to inappropriate behaviors, such as unnecessary rude/crude language/behaviors, not fully clothed, repeated no shows, or driving during a session. See client informed consent for full disclosure. Services will be denied if there are at least two sessions that are missing payments for services (out of pocket and/or through insurance).

Individual Therapy 60 minutes $175

Family Therapy 60 minutes $240

No Shows $75

All sessions are 60 minutes minimum. Full price will still be charged for a shorter session. 90-minute and 120-minute sessions will be available for out-of-network payers upon request. In-network payers can request extra time, however there will be an out-of-pocket expense for the extra time. The rate is $100 for each additional 30 minutes.

Sliding scale available – email me for information

Session pricing includes messaging as outlined below under additional services.

I accept the following insurances:

Regence BlueShield of Washington

Premera Blue Cross Washington

United Healthcare




Oscar Health

Medicare and Medicaid plans, including Apple Health, are not accepted, even if they are through one of the above providers.

If your insurance is not on this list, it will be an out of pocket charge for services. Contact your insurance provider about possible reimbursements for out-of-network coverage. A superbill, upon request by the client, will be issued to the client. It is the client’s responsibility to communicate with their insurance regarding possible reimbursements.

An additional service of messaging, through a HIPAA compliant platform (Signal or Telegram), will be included in the hourly telehealth (Zoom) session fee. Session expectation is at least one Zoom session per month to receive this benefit. There will be a $50 per message (from the client to the therapist) for the following reasons: – there has not been at least one session within the month, but there has been therapeutic communication through messaging (excluding request for session canceling/rescheduling) – the request of a messaging/texting session (this session cannot be billed to insurance, and will be billed out of pocket) per message that is sent to the therapist. It is important to note that messaging this therapist is not a crisis intervention, and I’m Listening Counseling Services PLLC/Viola Schrantz LMHC will only respond to messages when she has time to do so. If there is a crisis, you will be expected to contact the appropriate services (i.e. 988).

Gender Affirming Letters

For gender affirming letters a minimum of four 60 minute sessions will be required. This is for individuals not wanting ongoing therapy.

Feel free to email with questions: or call (425) 202-5545